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I forgot my username and/or password

If you forgot your username or password, you can simply go to the Password Reset page, enter your email address and request a reset. Your username will be in the email, which will also have a password reset link. Click it, and choose a new password.

Not getting a reset email?

  • Did you provide a valid email address during registration?
  • Did you check the spam folder?

If you didn't provide an email during registration and you have a free account, unfortunately there is no way to regain access to the account. If you have a Pro account, we may be able to help you. Contact support with the following information:

  1. Date of the upgrade and the amount paid
  2. If it was a Paypal payment, provide your Paypal email
  3. If it was a credit card payment, provide the last 4 digits of the card #
  4. If you upgraded with a voucher, provide the 8 character voucher code
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